Effective Date: September 6, 2024
At Redwood Dynamics, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect your information.
1. Information We Collect
We may collect the following types of information:
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- Personal Information: Name, email address, phone number, and other contact details that you provide voluntarily through forms on our website.
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- Technical Information: IP addresses, browser type, device type, operating system, and other technical information collected automatically when you visit our website.
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- Usage Data: Information on how you interact with our website, such as pages visited, time spent on each page, and click patterns.
2. How We Use Your Information
The information we collect is used for the following purposes:
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- To provide, operate, and maintain our website and services.
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- To respond to your inquiries or customer service requests.
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- To communicate with you regarding updates, promotions, and marketing materials (if you’ve opted to receive such communications).
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- To improve our website, services, and user experience.
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- To comply with legal obligations and protect our rights.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
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- With service providers who assist us in operating our website and services (e.g., hosting providers, email service providers).
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- If required by law, such as in response to a legal request from authorities.
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- To protect our rights, privacy, safety, or property, or that of others.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. You can control your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
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- Access and Correct: Request access to the personal information we hold about you and correct any inaccuracies.
- Opt-Out: Unsubscribe from marketing communications by following the opt-out instructions in the emails we send.
- Delete: Request the deletion of your personal data, subject to certain exceptions as required by law.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will promptly delete that information.
9. SMS Communications & Text Messaging
SMS Consent and Opt-In
By providing your mobile phone number and opting in, you consent to receive SMS (text message) communications from Redwood Dynamics. Opt-in may occur through online forms, service agreements, keyword responses, or other consent-based methods. Consent to receive SMS messages is voluntary and is not a condition of purchasing any products or services.
Types of SMS Messages
If you opt in to SMS communications, Redwood Dynamics may send you text messages that include, but are not limited to:
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Service-related notifications and updates
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Appointment reminders or account communications
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Informational or administrative messages
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Promotional or marketing messages (where permitted by law)
Message frequency may vary based on your interaction with our services.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages from Redwood Dynamics unless you re-opt in. For assistance, you may reply HELP or contact us using the information below.
Use and Sharing of SMS Data
We use your mobile number solely for the purpose of delivering SMS communications for which you have opted in. We do not sell or share your mobile number with third parties for their marketing purposes. We may share your number with trusted service providers who assist us in delivering SMS messages, solely for that purpose and in compliance with applicable laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, don’t hesitate to get in touch with us at:
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- Phone: +1 925-849-0899
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- Email: [email protected]
